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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Course Map

1. Getting Started
2. Making Time for eLearning
3. Learning Objectives
4. Check Your Knowledge
5. Introduction
6. The AODA: Background
7. The AODA: Key Concepts
8. The Customer Service Standard: Requirements
9. The Four Principles
10. Additional Requirements
11. Accessibility Terminology
12. How Does This Apply to You?
13. What Would You Do?
14. Wrapping Up


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