Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Introduction

The customer service standard requires that “every person who interacts with the public on behalf of the organization and those involved in developing the organization’s policies, procedures and practices” receive training about the AODA and accessible customer service.

However, because of the nature of your work, you may not necessarily think of yourself as a “service provider”. As I mentioned earlier, if you teach a course, supervise a thesis or mark a paper, you are providing educational services to a specific public: your students.

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