Question 3
How should the don handle this?
a) She should ask Blair to speak to the concerned students about her dog’s behaviour.
b) She should quietly explain that Blair has epilepsy and outline her rights and responsibilities as a person with a disability to the concerned students.
c) She should thank the students for bringing their concerns forward and advise them that there will be a brief discussion about this at the next floor meeting. At that meeting, the don should outline the university’s
obligation for providing accessible customer service, describe its service animal policy and explain that
customers include students staying in residence.
The Correct answer is c) She should thank the students for bringing their concerns forward and advise them that there will be a brief discussion about this at the next floor meeting. At that meeting, the don should outline the university’s obligation for providing accessible customer service, describe its service animal policy and explain that customers include students staying in residence. Keeping in mind the AODA principles of dignity and equal opportunity, this would be the best approach, as it redirects the focus away from Blair and her service animal, while sharing information with the other students about the university’s official policy on providing accessible service. Answer A places a burden on the person with a disability by asking them to explain either their disability or their need for the service animal. Answer B does not respect Blair’s right to confidentiality about her disability. The best approach is C, to redirect focus away from Blair and her service animal while sharing information with the other students about the university’s official policy on providing accessible service.
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