Question 3
How should the don handle this?
a) She should ask Blair to speak to the concerned students about her dog’s behaviour.
b) She should quietly explain that Blair has epilepsy and outline her rights and responsibilities as a person with a disability to the concerned students.
c) She should thank the students for bringing their concerns forward and advise them that there will be a brief discussion about this at the next floor meeting. At that meeting, the don should outline the university’s
obligation for providing accessible customer service, describe its service animal policy and explain that
customers include students staying in residence.
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