Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Learning Objectives

We’ve designed this eLearning course to help you and other university representatives understand and comply with the Accessibility Standards for Customer Service (customer service standard) and to learn how to include accessible customer service in your work at your university.

After completing this first module, you will be able to:

• Summarize the purpose of the Accessibility for Ontarians with Disabilities Act and the requirements of the customer service   standard; and

• Describe how the AODA and the customer service standard apply to a university setting in general and, more specifically, to you as a faculty member, support staff or student leader.

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