The customer service standard outlines a series of different requirements for service providers across Ontario. To achieve compliance with the standard, your university must do the following:
Establish policies, practices and procedures on providing goods or services to persons with disabilities
Train everyone responsible for developing these policies, practices and procedures on accessible customer service
Ensure that the university’s policies, practices and procedures are consistent with four principles: independence, dignity, integration and equality of opportunity
Communicate with a person with a disability in a manner that takes into account his or her disability
Permit persons with disabilities to bring their service animals onto campus
Did You Know?
Schools, universities and colleges provide goods and services to the public and so are subject to the requirements of the customer service standard.
The standard also applies to every other organization that provides goods or services to the public and has at least one employee, including but not limited to:
Stores, shops, restaurants, bars, theatres and hotels
Hospitals and health services
Organizations that operate public places and amenities, such as recreation centres, municipal offices
Police, ambulance, fire and court services
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