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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

The Customer Service Standard: Requirements

The customer service standard outlines a series of different requirements for service providers across Ontario. To achieve compliance with the standard, your university must do the following:

Did You Know?

Schools, universities and colleges provide goods and services to the public and so are subject to the requirements of the customer service standard.

The standard also applies to every other organization that provides goods or services to the public and has at least one employee, including but not limited to:


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