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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Image of Jeannine Smith and the Instructor at the chalkboardAdditional Requirements

As you are nearing the end of this overview of the AODA and the customer service standard, I would like to highlight two additional requirements under the standard: disruptions in service and a feedback process.

Does the service you provide on campus, whether it is in a classroom, office or other setting, already meet these requirements?

 

 

 

 

 

 

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