Here are a few things to keep in mind while providing service to our students, staff and members of the public.
The Accessibility for Ontarians with Disabilities Act aims to make Ontario accessible by 2025.
The customer service standard came into effect in 2008, and requires all schools, colleges and universities, including yours, to comply with its requirements by January 1, 2010.
As you have seen, the best course of action is often a simple “May I help you?” In other words, accessible customer service does not require special expertise and does not have to be complicated.
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