Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

The AODA: Background

The goal of the Accessibility for Ontarians with Disabilities Act (2005) is to make Ontario accessible by 2025 through the development and implementation of accessibility standards. In addition to customer service, development of standards in other key areas is underway, including:

• information and communications

• built environment

• employment

• transportation

Did  You Know?

The AODA is unique among accessibility legislation anywhere in the world. It obligates the proactive advancement of accessibility by developing and implementing accessibility standards.

Committees that include representatives from the public and private sectors as well as the disability community are developing accessibility standards. The direct involvement of persons with disabilities is one of the key features that distinguish the AODA from other international legislation.

After each standard is developed, the public has an opportunity to review and provide feedback before the committee finalizes it for submission to the Minister.

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