Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

The AODA: Background

Since 1962, the Ontario Human Rights Code (OHRC) has provided persons with disabilities with the right to access goods, services, employment, etc. without discrimination. The Code requires employers, service providers and landlords, for example, to accommodate persons with disabilities to the point of undue hardship.

The Code has resulted in some progress towards breaking down accessibility barriers in Ontario. However, progress has occurred on a case-by-case, reactive basis. Full access remains limited as persons with disabilities still encounter many barriers that prevent equal access and participation.

Resources

Map

Back

Next