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Module 3 – Serving Customers with Disabilities

Image of Lubos Novak and customer working at a computerProviding Devices that Help Persons with Disabilities

Your university may also make available assistive devices to persons with disabilities for accessing its goods and services. The customer service standard requires that faculty, staff members and student leaders who act on behalf of the university be familiar with these devices and either provide assistance or know whom to contact about operating them upon request.

Here are examples of assistive devices that may be available at your university.



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