The Accessibility Standards for Customer Service, Ontario Regulation 429/07, also known as the customer service standard, is the first standard developed under the Accessibility for Ontarians with Disabilities Act.
When did the standard come into effect?
The customer service standard came into force on January 1, 2008.
Does it apply to my university?
The standard applies to all people or organizations, both public and private, that:
Provide goods and services either directly to the public or to other businesses or organizations, and
Have one or more employees in Ontario
As a result, the customer service standard applies to universities and colleges across Ontario, including yours.
Is there a deadline for compliance?
Government of Ontario ministries and broader public sector organizations, including universities, must comply with the standard by January 1, 2010. Private sector and non-profit organizations must comply by 2012.
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