Epic Service Excellence Foundational Training
Description
The Epic Service Excellence Foundational Training is designed to provide you with everything you need to deliver outstanding, client-centered service every day.
About the training
Through this training, you'll gain the knowledge, skills, and mindset required to truly make a difference in the way we serve our community. This training is divided in two parts:
Part 1: Building a strong foundation for service excellence
This first part introduces the fundamental principles of service excellence at uOttawa, setting the stage for a client-first mindset. You’ll explore key strategies and practical tools for delivering exceptional client experiences while reinforcing uOttawa’s commitment to a service-first culture. By the end of Part 1, you’ll be equipped to integrate these principles into your daily work, contributing to a university-wide culture of excellence.
Part 2: Supercharging the client experience
Let's dive deeper into service excellence with real-world scenarios and advanced techniques to elevate your client interactions. This part challenges you to think creatively, act proactively, and personalize your approach, ensuring that every client experience is not just effective, but loyalty-building. You’ll leave this session ready to refine your service delivery and consistently exceed client expectations.
By the end of the session, you will have acquired the skills needed to become service experts at uOttawa, fostering a truly client-centric culture.
New dates will be added each week.
- Language
- English
- French version
- Fondements de l’excellence du service
- Audience
- University of Ottawa's employee
- Delivery mode
- In class
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MRT 115
16 of 20 seats available
Deadline: Friday April 25, 2025
A minimum of 12 participants is required to offer this workshop
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CRX C327
7 of 20 seats available
Deadline: Monday April 28, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
12 of 20 seats available
Deadline: Wednesday April 30, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
17 of 20 seats available
Deadline: Thursday May 1, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
19 of 20 seats available
Deadline: Monday May 5, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
20 of 20 seats available
Deadline: Monday May 5, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
12 of 20 seats available
Deadline: Friday May 9, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
17 of 20 seats available
Deadline: Friday May 9, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
15 of 20 seats available
Deadline: Monday May 12, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
16 of 20 seats available
Deadline: Tuesday May 13, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
17 of 20 seats available
Deadline: Friday May 16, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
19 of 20 seats available
Deadline: Friday May 16, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
19 of 20 seats available
Deadline: Monday May 19, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
20 of 20 seats available
Deadline: Thursday May 22, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
18 of 20 seats available
Deadline: Thursday May 22, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
18 of 20 seats available
Deadline: Friday May 23, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
20 of 20 seats available
Deadline: Saturday May 24, 2025
A minimum of 12 participants is required to offer this workshop
-
CRX C327
18 of 20 seats available
Deadline: Monday May 26, 2025
A minimum of 12 participants is required to offer this workshop