Epic Service Excellence Foundational Training

Description

The Epic Service Excellence Foundational Training is designed to provide you with everything you need to deliver outstanding, client-centered service every day.

About the training

Through this training, you'll gain the knowledge, skills, and mindset required to truly make a difference in the way we serve our community. This training is divided in two parts:

Part 1: Building a strong foundation for service excellence

This first part introduces the fundamental principles of service excellence at uOttawa, setting the stage for a client-first mindset. You’ll explore key strategies and practical tools for delivering exceptional client experiences while reinforcing uOttawa’s commitment to a service-first culture. By the end of Part 1, you’ll be equipped to integrate these principles into your daily work, contributing to a university-wide culture of excellence.

Part 2: Supercharging the client experience

Let's dive deeper into service excellence with real-world scenarios and advanced techniques to elevate your client interactions. This part challenges you to think creatively, act proactively, and personalize your approach, ensuring that every client experience is not just effective, but loyalty-building. You’ll leave this session ready to refine your service delivery and consistently exceed client expectations.

By the end of the session, you will have acquired the skills needed to become service experts at uOttawa, fostering a truly client-centric culture.

Pre-training material will be sent to your attention before your session.

To cancel your participation in a session, please send an email to polaris@uOttawa.ca.

Polaris Program Office

polaris@uOttawa.ca

More information

Language

English

French version

Fondements de l’excellence du service

Audience

University of Ottawa's employee

Delivery mode

In class

Accessibility

If you have any accessibility needs, please contact the service offering the workshop as soon as possible so we can ensure your accessibility needs are met (see your invitation for contact information

Dates19

Tuesday July 22, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4006

0 of 20 seat available
Deadline: Thursday July 17, 2025

A minimum of 12 participants is required to offer this workshop

Full

Thursday July 31, 2025
From 8:30 a.m. to 12:30 p.m.
LMX 405

10 of 20 seats available
Deadline: Monday July 28, 2025

A minimum of 12 participants is required to offer this workshop

Friday August 1, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

17 of 20 seats available
Deadline: Tuesday July 29, 2025

A minimum of 12 participants is required to offer this workshop

Friday August 8, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

19 of 20 seats available
Deadline: Tuesday August 5, 2025

A minimum of 12 participants is required to offer this workshop

Monday August 11, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Wednesday August 6, 2025

A minimum of 12 participants is required to offer this workshop

Tuesday August 12, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Thursday August 7, 2025

A minimum of 12 participants is required to offer this workshop

Wednesday August 13, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Friday August 8, 2025

A minimum of 12 participants is required to offer this workshop

Thursday August 14, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Monday August 11, 2025

A minimum of 12 participants is required to offer this workshop

Friday August 15, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Tuesday August 12, 2025

A minimum of 12 participants is required to offer this workshop

Monday August 18, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

19 of 20 seats available
Deadline: Wednesday August 13, 2025

A minimum of 12 participants is required to offer this workshop

Tuesday August 19, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Thursday August 14, 2025

A minimum of 12 participants is required to offer this workshop

Wednesday August 20, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Friday August 15, 2025

A minimum of 12 participants is required to offer this workshop

Thursday August 21, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Monday August 18, 2025

A minimum of 12 participants is required to offer this workshop

Friday August 22, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Tuesday August 19, 2025

A minimum of 12 participants is required to offer this workshop

Monday August 25, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Wednesday August 20, 2025

A minimum of 12 participants is required to offer this workshop

Tuesday August 26, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Thursday August 21, 2025

A minimum of 12 participants is required to offer this workshop

Wednesday August 27, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Friday August 22, 2025

A minimum of 12 participants is required to offer this workshop

Thursday August 28, 2025
From 12:30 p.m. to 4:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Monday August 25, 2025

A minimum of 12 participants is required to offer this workshop

Friday August 29, 2025
From 8:30 a.m. to 12:30 p.m.
FSS 4012

20 of 20 seats available
Deadline: Tuesday August 26, 2025

A minimum of 12 participants is required to offer this workshop