Before we sign off, here are some “take home” messages that we’d like to leave you with.
Accessible customer service starts with recognizing, removing and preventing barriers and ends with persons with disabilities being served in a manner that takes into account their disability.
Addressing everyday accessible customer service issues is key to ensuring that we treat persons with disabilities with the same dignity and respect as we do others on our campuses.
Resolving many accessibility-related customer service issues is not difficult. A little bit of awareness and interest goes a long way.
You can greatly enhance accessible customer service by asking and learning about accessibility within the context of your role on campus. Based on this learning, we invite you to think about what you will do differently.
Persons with disabilities are one of the best resources for finding out what to do. The simple question “May I help you?” speaks volumes about your commitment to accessible customer service.
