In this module, we learned about persons with disabilities and their use of personal supports such as assistive devices, service animals and support persons.
While we discussed some specific things to remember when interacting and communicating with persons with disabilities who use personal supports, we also saw that a respectful and helpful approach goes a long way towards providing accessible customer service in almost any situation.
We also learned about two other important requirements of the customer service standard: becoming familiar with the assistive devices that our university provides and knowing what to do when we observe persons with disabilities having difficulties accessing our services or goods.
Wrapping Up 
