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Module 3 – Serving Customers with Disabilities

What Would You Do?

Question 3

You are aware of the library’s policy that states patrons cannot bring animals into the library unless they are service animals. You think this man is bringing his pet to the library. What would you do?

a) Ignore the man and his dog, telling yourself no one else seems to be concerned about it.
b) Ask the workers in the café if they are concerned about the presence of the dog and if they are, call the disability services or human resources office to find out if any person fitting the man’s description is permitted to bring his dog on campus.
c) Go over to the man, identify yourself and ask if the dog is a service animal.


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