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Module 3 – Serving Customers with Disabilities

What Would You Do?

Question 2

How do you think Raul will respond?

a) Interpret your question to Dr. Jones in sign language and answer the question both in voice and using sign language.
b) Reply to your question in voice.
c) Signal to you that he will catch up with you later.

The correct answer is a) Interpret your question to Dr. Jones in sign language and answer the question both in voice and using sign language. As part of their professional code of conduct, sign language interpreters are required to interpret everything during the time they are providing access for persons who are deaf. This includes conversations that are typically not seen as a part of the official meeting and this is why interpreters ask hearing persons to avoid engaging them in “side” conversations not intended for the person who is deaf.


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