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Module 3 – Serving Customers with Disabilities

What Would You Do?

In the office

You are a member of the Board of Trustees and Dr. Brett Jones, one of your fellow Board members, is deaf.

Coincidently, you attend the same gym as does Raul, the sign language interpreter who usually provides access at the Board’s monthly meetings. The two of you have gotten to know each other fairly well over the past couple of months.

Before the start of one Board meeting, you go over to Raul as he’s standing next to Dr. Jones and ask Raul, “How’s your training going for the rowing championship?”

How do you think Raul will respond?


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