Module 3 – Serving Customers with Disabilities

Insights

When we think of assistive devices, we often think of medical-type devices. However, for disability-related reasons, persons with disabilities often use devices used by general consumers. For some people who are deaf, hard of hearing or have learning disabilities, smartphones and text messaging have opened up a whole world of instant communication that was unavailable only a few short years ago. Does your department provide the option of communicating with customers using text-messaging?

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