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Module 3 – Serving Customers with Disabilities

Check Your Knowledge

Question 2

You are hosting a focus group meeting. It is a closed meeting, consisting of representatives from the university’s equity-related offices and units. Part of the meeting will involve small group discussions, limited to three people. You have carefully assigned participants to each group, based on the focus questions. To ensure the meeting progresses smoothly, you decide to assign participants to their seats as they arrive.

One participant, Owena, is a staff member who is hard of hearing and accompanied by her hearing dog, Caesar. Owena arrives about 10 minutes before the meeting and you direct her to her chair. A short time later, another participant, Henry, arrives. His assigned seat is right next to Owena’s. He takes his seat but a few minutes later comes to you and quietly indicates that he is allergic to dogs and requests a seat on the opposite side of the room. A change in seating at this point will really mess up your plans for the question format and the small-group discussions.

What should you do?


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