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Module 2 — Communicating with Customers with Disabilities

What Would You Do?

Question 3

Why would the Department Head bring a chair with him?

a) It has been a long day and he is tired.
b) He offers the chair to one of the Yasmine’s colleagues so that she may rest her feet.
c) He wants to chat with Yasmine at eye level.
d) He wants to create a seating circle for the group.


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