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Module 2 — Communicating with Customers with Disabilities

Communicating & Interacting with Customers with Disabilities

Hearing Loss

Many terms are used for hearing loss; commonly used terms are hard of hearing, deafened, deaf and oral deaf.

Did You Know?

The Canadian Hard of Hearing Association estimates that as many as one out of every ten Canadians have some degree of hearing loss; what’s more, this number is growing.


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