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Module 2 — Communicating with Customers with Disabilities

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Question 3

Does this response fully address the student’s question?

a) Yes
b) No

The correct answer is a) Yes. This response does address the student’s concern that the video be accessible. By communicating with her audience using video that has been closed captioned and embedded with ASL/English interpretation and accompanied by a link to the text version, the president is taking into account a variety of communication modalities that persons with disabilities use.


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