Question 2
Would you be frustrated if you were this person? If you worked in the HR Department, what would you have suggested to your colleagues as you were planning for the day-long staff meeting?
a) Post a notice on the HR website the day of the closure.
b) Send an email to key departments in the university with notice of the closure.
c) Provide advance notification in a variety of ways, including notice on the HR website in several places, such as the job opportunities pages.
The correct answer is c) Provide advance notification in a variety of ways, including notice on the HR website in several places, such as the job opportunities pages. Devising and implementing a process for managing temporary disruptions is part of your university’s obligations under the standard. While the other two responses provide notice, only response C addresses the need for reasonable advance notification and considers the impact of service disruptions on customers. As you can see from this scenario, employment applicants are customers, and the seemingly innocuous action of closing the office for a day-long meeting can have implications for accessible customer service.
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