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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

What Would You Do?

In the office

There is a position in the Office of the Vice President, Academic, at the local university in which Tim is very interested. He would like to submit his application in person and arranges for his support person to arrive at his house to assist him getting to campus. When he arrives at the Human Resources Department at 3 p.m. to submit his application, there is a sign taped to the door saying the Department is closed for a day-long staff meeting. In preparing his application letter and résumé, Tim had checked the HR website the day before and there was nothing about the closure posted there.


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