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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Image of Jeannine SmithAdditional Requirements

Your university may already have in place or is in the process of developing formal practices, policies and procedures concerning the management of service disruptions. Since the provision of accessible customer service is a shared responsibility, I suggest you make an effort to familiarize yourself with these procedures and when observing disruptions, take appropriate and reasonable action.

 

 

 



 

 


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