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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

Image of Jeannine SmithThe Four Principles

Integration

Integration means providing service in a way that allows the person with a disability to benefit from the same services, in the same place and in the same or similar way as other customers.

Example

A student, who is hard of hearing and is planning to attend a lecture by a world-renowned scientist, asks the organizers for an assistive listening device called an FM system. The organizers tell him that they don’t know where to get an FM system and not to worry because the text of the scientist’s lecture will be posted on the website a few days after the event.

This does not respect the principle of integration because the student cannot access the information at the same time as everyone else.

 

 


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