Question 1
Persons with disabilities encounter different types of barriers to participation. What kind of barrier to accessibility exists in a campus store with a “no refund” policy that sells university-logo paraphernalia, including clothing, but does not have a change room large enough to accommodate someone who uses a power scooter?
a) Architectural or structural barrier
b) Attitudinal barrier
c) Information and communication barrier
d) Systemic barrier
e) Technological barrier
The correct answer is d) Systemic barrier. A systemic barrier can result from an organization’s policies, practices and procedures if they restrict persons with disabilities, often unintentionally. In this example, since the store does not have a suitable change room to provide accessible customer service, it should change its policy to allow persons with disabilities who are unable to try on the clothes to return them within a reasonable time-period.
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