Getting StartedWhether you teach, supervise or deliver administrative or ancillary services through the university registrar, physical plant, student awards, academic departments, residences or the library, you provide services to the public. On campus, our students, alumni, faculty, staff and visitors are our customers. The AODA applies to you and requires that you provide accessible customer service in the course of your job.
Other campus-related roles that involve “customer service” include campus tour guides, event and conference organizers, teaching assistants, career and academic counselors, orientation leaders, student union and government representatives, print-shop employees and campus security personnel.
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