Intercultural Problem-Solving Strategies – Understanding Verbal and Non-Verbal Messages

Most intercultural conflict is related to perceptual differences. In this session we will discuss: developing strategies to identify and address communication style differences; learning when and how to address non-verbal issues of concern; using a problem-solving paradigm to analyse case studies; and identifying aspects of culture that may be present in workplace interactions.

Learning Objective – In this session you will learn:

• To identify and address communication style differences and non-verbal issues in the workplace.
• How to apply a cross-cultural problem-solving paradigm in your workplace.

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