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Module 2 — Communicating with Customers with Disabilities

What Would You Do?

In the office

A couple of months ago Elaine, an accessibility coordinator in the university’s equity office, received a call from a graduate student working on a large research project studying human motion. The student told Elaine that one of the participants in the research project was “visually impaired”. She was calling the equity office to find out where she could get written materials about the research translated into Braille.

How should Elaine respond to this question about alternate formats?


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