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Module 2 — Communicating with Customers with Disabilities

What Would You Do?

Question 1

At this point, what would be the most appropriate response by the speaker to Wallace’s questions?

a) Ignore Wallace and continue speaking.
b) Thank him for his questions and ask him to hold off on them until the question period at the end of the lecture.
c) Answer his questions one by one, as other audience members were likely asking themselves the same questions.
d) Ask the audience whether they would prefer to have a formal question period at the end of the lecture, or to clarify points during the course of the talk.


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