Question 2
A visitor approaches the reception desk of the Sports and Recreation Centre and asks for a pamphlet on the Centre’s fitness programs. The receptionist has a difficult time understanding and asks the visitor to repeat himself several times. The receptionist eventually understands and responds by asking the visitor if he is staff, student, faculty or a community member. The visitor responds but again, the receptionist does not understand him. The phone on his desk is ringing and the receptionist is becoming frustrated with not being able to understand this visitor.
What should the receptionist do?
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