Getting StartedThis is Professor Hannah Cohen, and she will show you how to communicate in a way that takes into account each person’s disability. Jeannine Smith and Lubos Novak will help her out along the way with examples from their experience as a support staff member and grad student respectively.
Together, they will give you tips and techniques on communicating with all of your customers, including those with disabilities. As you will see, good and accessible service begins with a simple question: “May I help you?”
Did You Know?
More than 15% of Ontarians have some type of disability. That’s one in every seven persons in Ontario, and as the population ages, that number will grow.
You can probably think of several persons in your own circle of family, friends, colleagues and acquaintances who live with disabilities.
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