Service Excellence Conference



Day Program:

8:45 a.m. to 9:00 a.m.        Registration and coffee

9:00 a.m. to 9:20 a.m.        Welcome

9:20 a.m. to 9:40 a.m.        Smells like school spirit
                                               "Welcome to the Gee-Gees family!"

9:40 a.m. to 10:20 a.m.      First year student experience

10:20 a.m. to 10:30 a.m.     Break

10:30 a.m. to 11:30 a.m.     Change adaptation and Service Excellence by professor
                                                 André Samson

11:30 a.m. to 11:45 a.m.     Closing remarks

Leadership, Learning and Organizational Development


More information

This workshop is bilingual, which means French, English or both languages will be used, depending the preference of the participants.

Therefore, you must be able to understand and follow instructions in both official languages.

You may ask questions in your language of choice and will be answered in that language.

  • University of Ottawa's employee
Your request must be approved by a supervisor.
Delivery mode
In class
If you have any accessibility needs, please contact the service offering the workshop as soon as possible so we can ensure your accessibility needs are met (see your invitation for contact information

There is no event or no online module available at this moment.